OUR POLICY

Covid-19 Cancellation Refund Policy:

In the event that the vendor and/or customer has to cancel there reservations due to COVID-19 breakout. This includes Covid-19 cancellation due to illness or Statewide shut down. We will work with our customers to secure another available date on our calendar. The customer will be allowed to choose another available date. Although we unable to guarantee your choice of date will be available. But our team will try to accommodate you. Once the customer cancels the event reservation after deposit is paid it’s Non Refundable.

Non-refundable Booking Fee

A non-refundable fee of $325.00 for venue accidental, damages, removal trash off tables and floors, balloons, all rental equipment been removed out of venue at the end of event. Payment is due 30 days prior to the event date. If event is less than 30 days of event payment due in full during booking agreement signed.

The renter is responsible for replacement or repair of broken or damaged facility property. The renter will receive invoice within 5 days after event if this occurs. If no accidental, damages and clean up is satisfactory deposit will be refunded to payment method of PayPal or Cash App with in 3 business days.

Our Policies

Cancellation And Refund Policy:

Covid-19 Cancellation Refund Policy:

Non-refundable Booking Fee

Catering by The Platinum Team